Privacy Policy

1. Who We Are

Jamie's Auto Care is a sole trader mobile mechanic service operating in Edinburgh, the Lothians, and the Borders. Our website is jamiesautocare.com.

For any privacy-related questions, contact us at: contact@jamiesautocare.com or by phone on 07463 451967.

2. What Data We Collect

When you submit a booking request or contact us we may collect:

• Your full name
• Phone number
• Email address
• Home or work address (if provided)
• Vehicle make, model, registration, and year
• Description of the vehicle issue or service required
• Preferred appointment date and time

3. How We Use Your Data

We use your personal data to:

• Process and confirm your booking
• Contact you regarding your appointment
• Send you invoices and service records
• Respond to enquiries
• Maintain records of work carried out on your vehicle

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties for commercial purposes.

4. Legal Basis for Processing

We process your data on the basis of contractual necessity — i.e. to fulfil the service you have requested — and legitimate interests in running our business and maintaining service records.

5. How Long We Keep Your Data

We retain booking and invoice records for up to 6 years in line with HMRC requirements for sole trader accounting records. After this period, data is securely deleted.

6. Data Security

Your data is stored securely on a private server. We take reasonable technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Booking confirmation emails are sent via an encrypted connection.

7. Cookies

Our website does not use tracking or advertising cookies. We use only a session cookie for the admin area of our site, which is not accessible to customers and is deleted when the browser session ends.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict processing in certain circumstances
• Data portability — receive a copy of your data in a machine-readable format

To exercise any of these rights, you can use our self-service data request tool to instantly export or delete your data. Alternatively, contact us at contact@jamiesautocare.com. We will respond within 30 days.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO): ico.org.uk or call 0303 123 1113.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.